Home owner guides
At Barratt Homes, we pride ourselves on being the UK’s most recommended major housebuilder. To us, your health & safety is our number one priority.
During lockdown, our teams have been working hard to put in place comprehensive guidelines for our Customer Care Technicians, Site Management teams and subcontractors to follow when carrying out work in your home.
The following short video helps explain these guidelines and the steps we are taking to keep our customers and our teams safe as we start a managed and controlled return to remedial works.
We will continue to review our processes over the coming weeks and months to make sure that we are always taking the correct steps to protect your health & safety.
We are scheduling visits on a prioritised basis, but if you have logged an issue with us please be assured that our teams are working through the backlog and will contact you as soon as they are able.
To log a new issue or request an update, please use the online contact form. This can be found on the Contact Support tab further down this page. Please then click on the grey box titled ‘Issue not listed’. We will endeavour to respond to you at the very earliest opportunity, although it may take us longer than normal to reply.
If your contact relates to an issue requiring emergency assistance, please clearly explain this within the ‘How can we help you?’ section.
Should you have an emergency situation outside of normal office hours (between 5pm and 9am weekdays or at the weekend), please telephone 0345 601 6084. This telephone line will not be operational during normal office hours.
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The New Home Customer Care Team is available via phone and email.Contact Support
As well as a 10-year structural warranty, we have a two-year warranty on the fixtures and fittings, helping you to avoid the worry of unexpected maintenance costs. Explore our interactive home to see what's covered.