Help & Support

Home owner guides

Our home owner guides provide advice on how to solve common issues and get the most out of your new home.

Heating and hot water



Kitchen & Appliances


Loft & Roofing

Outside your home

Bills & Services

Home maintenance

Development & neighbours

Contact Support

The New Home Customer Care Team is available via phone and email.

Contact Support

Your warranty

As well as a 10-year structural warranty, we have a two-year warranty on the fixtures and fittings, helping you to avoid the worry of unexpected maintenance costs. Explore our interactive home to see what's covered.

Interactive Warranty guide Your 2 year warranty Your NHBC 10 year warranty