Owners' Hub

Home owner guides

Now that you have the keys to your new home, our dedicated New Home Customer Care team will be here to support you with any queries. They are on hand to help, guide and assist you wherever possible and have provided a whole host of Home Owner Guides to support you with frequently asked questions, as you settle into your new home.

Our home owner guides provide advice on how to solve common issues and get the most out of your new home.

Heating and hot water



Kitchen & Appliances


Loft & Roofing

Outside your home

Bills & Services

Home maintenance

Development & neighbours

Contact Support

The New Home Customer Care Team is available via phone and email.

Contact Support

Your warranty

As well as a 10-year structural warranty, we have a two-year warranty on the fixtures and fittings, helping you to avoid the worry of unexpected maintenance costs. Explore our interactive home to see what's covered.

Interactive Warranty guide Your 2 year warranty Your NHBC 10 year warranty