All about your smoke alarms

Your new home has mains-powered smoke alarms as standard. In this guide we’ll tell you a little about them and what you need to do to keep them in good working order.

About your alarms

  • Your smoke alarms are mains-powered, with a standard nine-volt battery backup, so they’ll continue to work even if there’s a power cut.
  • They’re linked, so if one is triggered all of the alarms in the house will sound.
  • We will deal with any issues related to your smoke alarms during the first two years. After that you should deal directly with the manufacturer, who guarantees them for five years. 

If your alarm sounds continuously

If your alarm sounds continuously

Immediately check your home for any fire or smoke. Next, check to make sure the electrics haven’t tripped. If you’re certain there’s no obvious cause and the alarm continues to sound, please contact your New Home Customer Care team.

If your smoke alarm beeps intermittently

  • This normally means the mains power to the alarm isn’t working or the battery needs replacing.
  • Check whether there has been a power cut and ensure the switch responsible for your alarms has not been tripped. For more information on this, please see our guide to your Consumer Unit.
  • If there’s been no power cut and the alarm is definitely getting mains power, you’ll need to replace the battery.
  • If that still doesn’t work, contact your New Home Customer Care team.

Maintaining your smoke alarm

  • Change the batteries as required.
  • Keep your smoke alarm clean. Gentle vacuuming using a soft brush attachment will help to keep the sensors free of dust.
  • Test the alarm regularly. We would suggest every month.
  • The fire service recommends that you replace the entire alarm system every 10 years.

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Emergency contact

Our teams are on hand when you need us, especially in the event of an emergency.