Please contact us immediately if you have:

  • Complete failure of the heating systems and/or hot water system
  • A water leak or flooding that cannot be contained 
  • A complete failure of the electrics, heating systems and/or hot water system
  • Flooding caused by blocked drains that threatens to enter the home
  • Security - a fault to a window or external door causing a loss of security

We're here to help in an emergency


Out of hours, call the emergency number

if your home emergency occurs outside of office hours, please call our emergency out of hours team on 0345 6016084Please use this number for emergencies only.


Within opening hours, call your local office

If your home emergency occurs within opening hours your local New Home Customer Care team will be able to help you.

See our office locations


If you suspect gas leak, call the Gas Emergency Service

If your suspect a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Service line immediately on 0800 111 999  (24 hours) or for further details go to britishgas.co.uk